Question 1

How quickly can you fix my cable issues?

Accepted Answer

We understand that cable issues can leave your garage door inoperable and your home vulnerable. That's why we offer same-day service for cable repairs in most cases. Our technicians carry commonly needed parts in their service vehicles, allowing us to complete most cable repairs in a single visit. For emergency situations, we provide 2-hour response times. When you call, we'll ask a few questions to diagnose the issue and ensure our technician arrives prepared.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cable issues typically stem from normal wear and tear, improper door balance, rust and corrosion especially in coastal areas, broken springs causing cables to snap, and obstructions in the door track. Regular maintenance inspections can catch cable wear before it becomes a serious problem.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes, we understand that a new wood garage door is a significant investment. We offer flexible financing options to make premium wood door installations accessible to more homeowners. Our financing partners provide competitive rates, low monthly payments, and quick approval processes. Contact us to learn about current financing promotions.

Question 4

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes: complete system inspection, lubrication of springs, rollers, hinges, and tracks, safety sensor testing and alignment, door balance testing and adjustment, weatherstrip inspection, hardware tightening and track alignment, opener function testing, and a detailed condition report.

Question 5

Are your technicians certified and insured?

Accepted Answer

Absolutely. All our technicians are fully certified, background-checked, and insured. We maintain OSHA compliance and IDA certification. We're fully licensed, bonded, and insured in Washington and Oregon, with over 41+ years of experience.

Question 6

What areas do you serve?

Accepted Answer

We proudly serve the Pacific Northwest coast including: Ilwaco, Long Beach, Seaview, Chinook, Naselle, Cathlamet, Astoria, Seaside, Cannon Beach, Warrenton. Our central location in Ocean Park allows us to provide prompt 2-hour response times throughout our service area.

Question 7

What warranty do you offer?

Accepted Answer

We stand behind our work with a 10-year warranty on all labor and installation services. Manufacturer warranties on parts vary by product. We'll return to address any issues at no additional cost. 100% satisfaction on all services. Your trust is our priority.

Question 8

Do you provide emergency services?

Accepted Answer

Yes, we offer 24/7 emergency garage door service with a guaranteed 2-hour arrival time. Available every day of the year including holidays. Call us anytime at 1-360-717-2696 for immediate assistance.

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